Terms & Conditions
- Order process used to take 1-2 weeks; now it is 2-3 weeks (from export document submission – laboratory examination – packing process – phytosanitary – shipping process).
- On average, the estimated delivery time takes 4 to 7 days to arrive at the destination.
- Indonesian regulations require exporters to submit export license documents, which is a prerequisite for the issuance of Phytosanitary certificates, so customers must wait for the export license to be issued.
- Each order will undergo a laboratory test process by the Indonesian Plant Quarantine Agency. So customers must wait until the checking process is complete. If the lab results show positive, we must repeat the laboratory test process from the beginning. This stage sometimes will take longer.
- We are responsible for the inspection in Indonesia. However, once the package is shipped, all inspections in the destination country are the responsibility of the buyer or customer.
- All tax invoices and inspection fees in the destination country are the responsibility of the buyer/customer. Therefore before placing an order, please check the applicable regulations in the destination country.
- The buyer/customer must provide shipping instructions to comply with the destination country’s regulations. If you do not provide instructions, the seller will use the usual shipping standards, and the buyer/customer has no right to sue in case of problems.
- All issues, including PayPal claims, will be resolved by agreement and deliberation.
- No refund. If something goes wrong or the plant dies, it will be sent back if the seller and the buyer agree to a mutual agreement.
- For safer delivery, the buyer must attach an import permit from the destination country regardless of the number of plants you order. However, purchasing more than 12 pcs of plants must include an import permit.
- If a problem is found because the buyer does not fulfill the import business license, it is the buyer’s responsibility.
- There is no minimum order limit.
- The costumer must obtain the necessary permits before starting and include those tickets with the shipment.
